Email Troubleshooting

1. Check your SMTP Port Number

Always ensure your Outgoing SMTP Port is set to 5190. If you have problems you can always try the default Port number of 25 if your ISP still allows relaying. It has been know to work in the past.

2. Ensure that you are Authenticating when Sending Email.

Your hosting account requires that you authenticate with your email Username and Password before sending email. This is to prevent spammers from relaying spam through your email account (which is a reason for choosing good passwords that are hard to guess). Most support calls we receive from clients who can not send email (using Outlook or Outlook Express) are resolved by simply checking the box that says "My outgoing server (SMTP) requires authentication".

3. Require logon using Secure Password Authentication (SPA) should NOT be checked.

4. Incoming and Outgoing Mail Servers

Check to make sure your incoming and outgoing mail servers are listed as domain.com and not www.domain.com or anything.domain.com

5. On the More Settings... » Advanced Tab the This server requires an encrypted connection (SSL) checkbox should NOT be checked.

6. New Domain Names / Hosting Accounts

If you have only signed up for hosting recently, there is a chance your domain is not yet ready for use. It typically takes 1-3 days from order time for your domain to propagate through DNS and become available.

7. Firewalls and Anti-virus Software

If you are using any personal firewall or anti-virus software like Norton or ZoneAlarm, be sure to allow access to SMTP, POP and IMAP protocols. If you have done this and are still having problems, try disabling your firewall temporarily to see if it is causing the problem.

Please note if your Firewall or Anti-virus software was causing the problem you will still need these forms of protection. If you do not know how to configure your Anti-virus or Firewall please contact your computer support company/network administrator or 'computer guy' and ask them for assistance.

8. Still having problems sending???

You can always try sending email via your Internet Service Provider (ISP) such as Earthlink, Bellsouth, etc.

Simply set your outgoing mail server to the one suggested by your ISP. i.e. for Bellsouth mail.bellsouth.net

Then for your Outgoing Server settings have the "My outgoing server (SMTP) requires authentication" check box checked but this time select the Log on using option and enter the username and password that your ISP gave you to sign on the the Internet.

9. Having Problems Sending a large email or email with large attachment???

Out of respect for other users in a shared hosting environment the Maximum Message size that may be sent is 10MB. This prevents alot of large undeliverable emails bouncing back to you and potentially slowing or even in the worst cases bringing the server down.

If you need to send large emails on a regular basis consider setting up a seperate FTP hosting account for sharing large files, or if you really want to email them you can always upgrade your account to your own Virtual Private Server and we can raise the Maximum Message size for you as no-one else will be effected.

Alternatively you could try using a service such as yousendit.com (Note: You Send It is not part of Radical Webs, you should carefully consider your own personal security requirements before sending sensitive documents via this method. )