Configuring Microsoft Outlook Express 6 for Windows

• Troubleshooting e-mail problems

Creating a new email account

Please follow the instructions below. Make sure your settings match those in the pictures and your email should be up and running very quickly. (Obviously replace "username" with your user name and "yourdomain.com" with your actual domain name.)

1. From the Tools pull-down menu select the E-mail Accounts... Option

2. Select the Mail tab and click on the Add > button and select Mail...

3. The Internet Connection Wizard will open. Enter your Full Name in the Display Name: box and click on Next >

4. Enter your email address in the Email address: box and click on Next >

5. My incoming mail server is a POP3 server should be selected.

Enter yourdomain.com into both the Incoming Mail: and the Outgoing Mail: boxes

Click on Next >

6. Enter your username in to the Account name: box

Enter your password in to the Password: box

Click on Next >

7. Click on the Finish button

8. Next you need to change 2 of the default settings, so follow the instructions below. Failure to follow these instructions accounts for 90% of all the support calls we receive.

Select the Account you just created from the list

Click on the Properties button

9. When the Properties box is open click on the Servers tab.

Next check the box that says My server requires authentication

Then click on the Advanced tab

10. IMPORTANT!!! Change the Outgoing Server (SMTP): to 5190 and click on OK.

Why?? Many ISP's have started to block the relaying of email through the default port 25. Using this alternative port allows you to send email via your Radical Webs email account. This setting accounts for almost 90% of all support calls so please make sure you have yours set correctly.

Click on the Apply button

Note: Leave the Incoming mail (POP3): port number set to 110

Here is a list of some of the major ISPs Blocking the relaying of email through Port 25

11. Click on Close

12. Click on the Send/Receive button and you should receive any email waiting in your mail box.

Problems??? Getting error messages??? Click here for troubleshooting tips »

• Creating a new e-mail account
• Troubleshooting e-mail problem