Radical Webs Spam Filtering Service

Domain Admin Guide

Logon

To access and manage your spam and virus blocking service, go to http://spam.radicalwebs.com and enter your assigned Login and Password.

Home

After logging-in you are immediately placed in the Home Tab for a quick review of new features, news alerts, and stats. If support is required a link is available on the sidebar for quick access.

Spam

Click on the “Spam” Tab to view the domain wide quarantine (email identified by the system as spam). By default 50 messages at a time are displayed.

Message Searching

Since the quarantine often contains hundreds or thousands of messages, a convenient search engine is available from Spam View. Enter what you know in the “From Mail”, “Mail To” or both and click the “Filter” button.

Releasing Held Mail

To release a message from the held mail quarantine, mouse over the appropriate message and left-click to select it. The message will open so you can see the header information including the spam tests it failed. To release, click the “Resend” button as shown below. The message will be flushed from the quarantine and delivered to the recipient’s inbox. Delivery time typically takes between 5 and 15 minutes.

• Releasing and Whitelisting: If you want to add a sender to the Exception list, select the message as above and then choose the “Resend and add to exception list” button - the message is delivered and added to the Exception list. You will now be able to receive future mail from that email address with out it being held.
• Return to Spam View : by selecting the “Spam” tab.

Virus

This section shows newly reported viruses and enables the administrator to view the incoming virus ratio. Messages can be resent or deleted from this screen. However, we do not recommend resending any message that has been caught as a virus. Note that the “Filter” tab affects this tab. If you’ve chosen to filter on an email address, you will only see viruses consistent with the filter setting. Here is a typical view:

Users

This section is used to identify specific users who would like to receive Held Mail reports and/or allow secure login access to their personal quarantines. You can left click on a user to view details and edit user options such as receiving the held mail report and alert notifications.

A second function for the Users section is to identify and list all legitimate domain email addresses so that the “Closed” mode of operation can be selected. Note that unless “Closed” mode is selected (under Settings - Domain Tab) no entries are required for the system to operate.

Add Users

If you would like to add a user, click the Add User button in the vertical navigation bar.

User Functionality

There are four options listed at the bottom of the Add User page which provide the following functionality:

SpamLab™ Held Mail Report

Selecting this option results in the user receiving an email, once per day that summarizes the spam blocked for that individual from the previous day. The report usually arrives between 3:30A and 7:00A CST. A sample report is shown further down.

SpamLab™ Alert Notifications

Select this option if you wish to receive, via email, alerts (as posted on the Home Tab of this interface) from us. This option is generally valued for technical personal.

Auto Verify Each User/Send Login Email

Selecting these two options tells the system to send an email to the identified user containing the URL, username, and password for logon access to their individual quarantines.

Tools

Clicking on the “Tools” Tab brings up and additional set of options as shown here.

Log Search

This button enables administrators to troubleshoot email issues

CMS

The Connection Management system is a list of IP addresses, updated every half hour, which show extremely abusive IP's hitting our server clusters. The purpose of this list is for Domain Administrators to see from which IP's we are blocking connections.  If you see an IP on this list that should be removed and exempted, please let us know via a support ticket request on the link provided on this page.  This data is generated automatically using our own proprietary techniques and is global to all server clusters.

Stats

To gain an understanding of the quantitative and qualitative protection the system is providing, simply click on the “Stats” tab. Note that this data is updated once per day. Available reports include weekly and monthly traffic, daily and weekly spam, daily and weekly viruses, resends, spam victims and top viruses.

Settings

Clicking on the Settings Tab to change various domain configurations and monitor senders. Please do NOT adjust any of the settings located on the “Settings” Tab until you have a thorough understanding of how the system works. The standard settings are maintained by Radical Webs to ensure your spam capture rate is maintained at approximately 97%.

Domain Options

This area contains domain configuration options. Please visit this area at least once to enter the administrators email and an alternate email so that we can reach you in the event of an emergency. The first check-box is used to enable/disable the “Request Sender Be Whitelisted” function from a Held Mail report. If you don’t want users to request exceptions using this report just uncheck the box.

By default the system operates in “Open” mode which means user setup is not required. If preferred, you can populate the “User” list with all of your user email addresses and then select “Closed” mode. Making this change will stop all incoming email not addressed to a bonafide email user. This will reduce the amount of email in the quarantine and cause the domain statistics to more accurately reflect email for your community.

Filter Policy

The filter policy is automatically configured to the recommended default settings. Although these configurations can be changed, we highly recommend contacting technical support or administrative help before altering the set-up. If the set-up is altered, it can be restored by clicking the “Restore Default Settings” button.

Allowed Senders

Allowed Senders is essentially the email accounts you choose to White List. Here, you can enter individuals or domains that should always bypass the filters. This is a valuable feature for preventing some types of legitimate messages from being quarantined. At the bottom is a list of Exception Requests. This list is generated when a user chooses to release a message from their Held Mail report and checks the box (see picture on previous page) requesting the sender be added to the Exceptions list. “Clicking” on a message in the list will open the message for review. Only administrators can edit the Exception list.

Blocked Senders

Blocked Senders is essentially the email accounts you choose to Black List. Here, you can enter individuals or domains that should always be caught by the filters. Updating your blocked senders list will hold messages from any sender in the listed domain.

Logout

Click the logout button to return to the initial spam.radicalwebs.com login page.