VPS Hosting Support

Manage Users/Email Accounts

1. User List
2. Creating a New User / Email Account
3. Editing a User / Email Account
4. Deleting or Disabling a User/Email Account
5. Creating an Alias
6. Create a Mail Forward

1. On the Control Panel, click on User List in the top-left. The User List will display all the user accounts on the server. On this list, you can edit/disable/delete accounts.

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2. Creating a New User / Email Account

• Click on Add End User in the top-left to create a new user.
• The Full Name box can just be your name typed out in Full.
• In the Login ID Box, enter the name you want to see before your email address. Note this will also be your User name to either retrieve your email via Outlook or another email client or Log in to view your webmail.
• Enter and Confirm the Password you want to use. Be sure to make a note of the user names and passwords so you can retrieve them later if you forget them.
• The typical User Disk Space is around 30-50MB. This is what the user can store within his account, typically Email.
• Under End User Privileges, for most people, it would only be necessary to give Email privileges and nothing else.
• The Domain drop-down box allows you to select which domain the user belongs to.
• Click on the Next button.



• The next screen will allow you to change the Email address for this account. Most of the time, this remains the same as the Login ID of the account. This screen also allows you to offer various Email services to this end user, i.e. Webmail Client, Clam AntiVirus. Click Next.
• This last screen is a summary screen of the account. Click on the Save button if you only want to create one user/email accounts. If you want to create more users/email accounts click on the Save/Create Another button.

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3. Editing a User / Email Account

• While on the User List screen, simply click on the Properties link of the User Account you wish to edit.
• You will see a summary screen of the user's account. Click on the Edit link next to the Profile section or the Mail Setup section to edit the parameter within those sections.

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4. Deleting or Disabling a User/Email Account

• While on the User List screen, to Delete a User/Email account check the Checkbox next to the Login ID that you would like to delete and click on the Delete button located at the top and bottom of the User List. You can also click on the Delete link for that user account (see picture above). NOTE: Once you delete an account it is GONE. There is no undo. Any email in that users account will be lost.
• If you just want to temporarily disable a User/Email Account, simply click on the Disable link. The account will be disabled and NOT deleted.

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5. Creating an Alias

Aliases allow you to have several email addresses (using your domain name) that deliver email to a single User/Email account.

For example: A User/Email account for johnsmith@adomain.com is capable of also receiving email from info@adomain.com, sales@adomain.com and john@adomain.com.

• To add an alias, click on Add Email Address on the left side of the Control Panel.
• In the Email Address Section, add the first portion of the email address you want to use as an alias and select the domain for the email address.
• Next, you can select one of four options for the address. An email address can be silently discarded or sent back to the sender. Most usually you will use one of the bottom two options. When selecting Local Mailbox, you can select the one user account to recieve the emails. The List option can be very useful if more than one users wishes to recieve the email. With this option, you can also specify other email address, i.e. john, jack, someone@aol.com.

• To delete or edit an alias, simply click on the Email Addresses link on the left side of the Control Panel. Select Edit or Delete for the appropriate Email Address.

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6. Create a Mail Forward

A Forward allows you to literally redirect email arriving to one email address to a different email address. You also have an option to save a copy of every forward email in your mailbox before forwarding it to one or other email addresses. To create a mail forward, please read section 5. Creating an Alias and edit the Email address by using the List feature.

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